The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of:

accessing, understanding and complying with a range of legislative and procedural requirements relevant to security work functions

using business equipment and technology to organise, prioritise and complete work tasks within designated timeframes

communicating with relevant persons to facilitate information exchange and safety, and reporting personal limitations in the conduct and completion of work tasks

actively seeking feedback own work performance to identify skill development requirements and to access opportunities for learning.

Context of and specific resources for assessment

Context of assessment includes:

a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement.

Resource implications for assessment include:

access to a registered provider of assessment services

access to a suitable venue and equipment

access to plain English version of relevant statutes and procedures

assessment instruments including personal planner and assessment record book

work schedules, organisational policies and duty statements.

Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.

Method of assessment

This unit of competency should be assessed using questioning of underpinning knowledge and skills.

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge.

Oral questioning or written assessment may be used to assess underpinning knowledge. In assessment situations where the candidate is offered a choice between oral questioning and written assessment, questions are to be identical.

Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.

This section describes the skills and knowledge and their level required for this unit.

Required skills

communicate in a clear and concise manner in both written and verbal modes to receive, interpret and transmit information

complete workplace documentation in a legally appropriate manner

numeracy skills to estimate time to complete activities and prioritise tasks

observation skills to identify potential security risks

personal skills to relate to people from a range of social, cultural and ethnic backgrounds and varying physical and mental abilities

planning and prioritising work tasks

questioning to confirm legal issues and procedures associated with job specifications

questioning to confirm technical issues associated with work tasks or equipment

reading to understand instructions, workplace information and symbols

request advice, support or further information

seek and receive feedback on performance and areas requiring improvement

self reflection to identify skill improvement needs

source, organise and record information

use business equipment and technology to plan tasks and complete reports

verbal reporting

work on an individual basis and as part of a team.

Required knowledge

Australian standards, regulations, procedures and codes or practice applicable to own role, responsibilities and work tasks as a security officer

basic legislation applicable to conduct of duties as a security operative including that relating to:

records and reports which may be used for legal purposes

requesting or providing back-up support or assistance

collection of evidence

use of force and force continuum

privacy and confidentiality of information

apprehension, arrest and restraint of persons

handling of complaints

inspection and screening of people and property

anti-discrimination

OHS

protection of self, people and property

search of persons or property

surveillance where applicable to work

telecommunications where applicable to work

use of restraints

use and maintenance of batons, handcuffs, spray and firearms where applicable to work.

communication codes and call signs relevant to security work

how to access information including legislation applicable to own work

limits of own responsibilities and authority

organisational procedures and reporting requirements

phonetic alphabet

requirements for giving evidence in court

terms and conditions of own employment

workplace communication channels and procedures.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Organisational requirements may relate to:

client service standards

OHS

organisational goals and objectives

policies for ensuring privacy and confidentiality of information

procedures for archiving electronic and hard-copy records

procedures for ensuring environmentally sustainable practices, including:

efficient water usage

energy efficiency

waste minimisation

procedures for recording, storing and destroying information

procedures for reporting and recording information

use of organisational equipment and resources.

Legislative and procedural requirements may relate to:

applicable commonwealth, state or territory legislation which affects security work such as:

workplace safety

environmental issues

equal employment opportunity

industrial relations

anti-discrimination and diversity

Australian standards and quality assurance

award and enterprise agreements

evidence collection

freedom of information

licensing arrangements and certification requirements

privacy requirements

relevant industry codes of practice

trade practices

use of force.

Assignment instructionsmay relate to:

assignment objectives and timeframes

back-up support

client identification and information details

communication equipment and procedures

instructions from client, supervisor or colleagues

legislative requirements relating to work tasks

OHS including use of personal protective equipment

preferred investigative methods

resource and equipment needs

site layout including access points

use of force

use of workplace documentation

verbal and non-verbal reporting

work schedules including budget

work tasks and procedures.

Relevant persons may include:

clients

colleagues

legal representatives

management

supervisor

technical experts

workplace trainer or mentor.

Work performance and conduct may relate to:

code of conduct and ethics

professionalism

use of initiative to improve own performance

use of initiative to update knowledge-base and information related to work tasks and security issues

use of interpersonal skills and communication skills which show respect for individual cultural and social differences and the principles of access and equity.

Work tasksmay involve:

control of access to and exit from premises

crowd control

escort of people and property

operation, installation and storage of security equipment

screening or inspection of property and people

security monitoring or guarding of premises.

Factorsmay include:

budget constraints

competing work demands

environmental factors (time, weather)

lack of back-up support

unforeseen incidents

limits defined through common law, contract law or statutes which apply to the nature of the work being performed

limits described in job specifications or organisational policies and procedures

non-availability of resources or materials

own competency level

technology or equipment faults

unforeseen incidents

workplace hazards, risks or controls.

Occupational Health and Safety (OHS) requirementsmay relate to:

identifying hazards or risks

safety of self and others.

Business equipment and technologymay include:

computers and software applications

databases

email

facsimile machines

internet, extranet or intranet

modems

personal schedulers

photocopiers

printers

scanners.

Feedbackmay be sought from:

comments from supervisor, colleagues, trainer or clients

formal or informal performance appraisals

personal reflection

workplace assessment.

Opportunities for professional developmentmay include:

career planning or development

internal or external training provision

participating in formal or informal learning programs

performance appraisals

personal study

quality assurance assessments and recommendations

Recognition of Prior Learning assessment

work experience or exchange opportunities

workplace coaching, mentoring or supervision

workplace skills assessment.

Appropriate supportmay relate to:

allocation of a workplace trainer or mentor

feedback on performance

leave from duties to undertake learning or study program

provision of funding or resources

provision of learning materials.